We are not regulated by or subject to the Impress Standards Code. We handle complaints according to our own internal policies and will consider issues on a case-by-case basis.

We can only accept and respond to complaints if you are:

• Personally and directly affected by the issue you are raising

• A representative group affected by the issue, where there is a clear public interest

• A third party seeking to ensure the accuracy of published information

For minor concerns, factual corrections, or issues that need a prompt response, please use the informal complaint form below. This is the quickest and most straightforward way to have your feedback reviewed. Unless you specifically ask us not to, we will publish both your complaint and our response at the bottom of this page.